OUR SERVICES

At every start of a major project or an expansion stands the knowledge:

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What are we designing against? Have we understood what the environments can support? Have we understood what the guests and the guest experience requires?

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In order to understand these needs we will support the owner during the necessary processes:

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1) Feasability Study

2) Guest Experience Evaluation

3) Operational & Technical Do-Ability

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Based on the experience we will support the owner to chose the right design consultant and assist during the different design process steps.

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We will be able to manage the processes between owner, consultant, IP owners and outside stakeholders as required.

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At the minimum any design coordination needs to be done and reviewed between:

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1) Local Authority Requirements

2) Infrastructure Requirements

3) Operational Requirements

4) Technical Requirements

During this phase of the development major decisions are taken and the vision which was put on paper in the prior phases is brought to life. The Mack Management Entertainment team has participated and headed each of these steps during prior assignments. This phase might include the following elements on a high level:

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1) Program Planning and Development

2) Infrastructure Construction

3) Purchasing of the Attraction Equipment and FF&E

4) Construction Works of the Development

5) Installation of the Attraction Equipment

6) Purchase of Operational Material

7) Development of the all Operational Processes (Operational & Technical Services)

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The Testing and Commissioning (T&C) and Hand Over Phase is the key to the guest experience from the very first day of opening. We have participated and managed such process within awarding winning destinations. It is the time the team members of the theme park are getting on-boarded and trained. The better the preparation the higher the quality being delivered on the very first day. The following steps are being taken during this time:

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1) T&C of all the attractions to ensure their performance and to deliver what was planed but also to ensure the safety of all guests during the stay in the park.

2) T&C of all Food & Beverage (F&B) outlets and supporting back of house technology

3) Training of all personal in-particular the Rides & Attractions operations and technical services team members against the processes defined in the earlier phase.

This is the time when all prior efforts have been successfully implemented and all departments and teams are operating as per the processes developed to deliver the ultimate guest experience. On a high-level the following core functions can be defined but will be different depending on park size and guest experience:

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1) Operations (Attractions, Entertainment, Front-Gate, Park Services, Security, Parking)

2) Technical Services (Rides & Attractions, Facility, AV)

3) F&B (Front of House, Warehouse, Central Kitchen)

4) Retail (Front of House, Warehouse, Support & Design)

5) Administration (HR, Finance, Marketing & Communication, IT and others)

Periodically the processes and standards in place will need to be audited internally and externally as defined by the authorities and the management. Mack Management Entertainment can perform such audits as an external consultant as wished from the owner and operator. While 3rd party audits for authorities need to be assigned to special firms, we can perform all other audits which might lead to enhanced guest experiences, adjustments of processes, procedures and training processes.

These audits combined with guest feedback can be the basic to enhance and expand the vision of the ownership when developing and expending the theme park.